"We just wanted to say thank you very much for your services. We appreciate great customer service and your willingness to truly assist us. Those a very rare attributes in today's marketplace. We would recommend y'all in a heartbeat! Again thank you very much."
Tonya & Ed Boling
"I had an overall great experience with SmartStop®. Shirl, the manager at my location is helpful, professional and a huge asset to SmartStop®. I referred my parents and would refer others as well. Thank you so much!"
"The employees you have working at your SmartStop® facility are such a fine bunch of people. I cannot say enough good things about them. They are so friendly when I stop by to pay my bill each month that I don't want to leave. They work hard to keep the place clean and take good care of their customers."
"I came to this city not knowing where to park my tow truck. I heard that SmartStop® would take good care of me so I called to see what they could do. Andrea, an employee, was enthusiastic. You could even hear the smile in her voice. When I arrived to tour the facility I was greeted like an old friend. Everyone was so helpful and went the extra mile to make my experience pleasant; they all seem to really love their job. Andrea has the kind of dedication all employees should have. I look forward to doing business with you for years to come."
"Just a little of my sincere thanks and appreciation for all you have done to help through this difficult time. There is a spot in Heaven for an angel like you."
Lisa Schumach and Family
"Tuesday and staff extremely friendly and most helpful. The facility is clean and attractive. I feel that my things are safe and secure. Thanks."
"Mr. K is a very professional employee for SmartStop® Self Storage Mallory. When I first came back to the facility in March 2011, Mr. K explained the contract thoroughly and clearly, step-by-step, so I could understand how SmartStop® Self Storage works for my family, and myself. Mr. K aslo explained how the code system to get in and out of the facility worked, and the office hours. It was very nice to meet Mr. K!"
"I want to commend the ladies at the Pearland, TX store. They were experienced, friendly and very professional. They insured we were renting the correct size storage room. They gave us a tour of the facility and thoroughly explained the contract and insurance coverage. I would definitely recommend this store to anyone."
"My husband and I are in the process of relocating to Florence, KY and recently moved all of our belongings into your storage facility at 8080 Steilen Drive. Please let me commend you for your employee's excellent customer service. We had the opportunity to speak and work with both Rose and Keara and found them to be courteous, professional, and friendly. Thanks so much."
"I want to thank Rose for being so very nice and helpful. Because of her, I would recommend this company to others."
"Andrea, we just wanted to let you know how much we appreciate all the help you have given us during this really tough time after our Mother’s passing. Right from the beginning when we found out that there was a storage unit, you worked with us by phone (long distance) to get things done quickly so that we might come to Manassas to go through everything. You were always so pleasant, which is rare in customer service these days. We really appreciated that. You went above and beyond to help us with our stay in Manassas. And when it came time to figure out what to do with all of our Mother’s belongings, you provided us with an answer to that as well. Thank you so much for arranging a pick up from someone who will see that Mom’s things are used for the good of others. Thanks so much for all your help."
Jessie Bolling and Frances K. Noble